SHIPPING & DELIVERY POLICY
Shipping Fees
- Standard Rate: $4.90 worldwide
- Free Shipping: Automatically applied to orders over $50
Order Processing
- Orders are processed in 1-2 business days
- Shipments dispatched next business day after processing
- Custom orders require +5-7 business days for production
Delivery Timelines
| Region | Estimated Delivery (After Processing) |
|---|---|
| USA | 6-10 business days |
| International | 7-15 business days |
Post-Dispatch Protocol
-
Tracking Notification:
- Automated email with tracking number sent upon shipment
- Carrier-specific links provided for real-time monitoring
Customs Compliance:
Recipient responsible for:
✔️ Providing required import documentation
✔️ Resolving customs delays
✔️ Coordinating missed deliveries with local carriers
Delivery Attempts:
Failed deliveries result in:
➔ Postal notice for pickup
➔ Return to sender after carrier-specific holding period
Non-Delivery Resolution
After 30 Days Without Delivery:
◼️ Required Action: Notify us immediately at kalonfleur@gmail.com
◼️ Standard Solutions:
- Option 1: Free replacement shipped within 24 hours
- Option 2: Full refund issued after 60-day waiting period
Critical Conditions:
❗ Refunds require:
- No tracking updates for 60 consecutive days
- Formal refusal of replacement offer
- Valid claim submission within 90 days of original order
❗ Replacement voids refund eligibility for the original shipment
This version:
- Uses tables and bullet points for technical clarity
- Specifies exact timelines and conditional requirements
- Maintains legal precision while improving readability
- Aligns with standard e-commerce policy structures